Privacy Policy

We protect your Privacy
At Face we are 100% committed to protecting the security and privacy of our customers everywhere.

How we use your information
We use the information you give us in a number of different ways - what we do is directly related to the type of information. The following tables show each use in detail, so you can easily understand what we do and most importantly, why!

Your name and contact details
How we use your name and contact information

To deliver your purchases

Why?
We have to do it to know where we will send you the order!

To send you messages regarding your transactions with us via SMS, email or phone

Why?
We have to do this again
to fulfill properly
communication with you about it
with the order

Send you information via
email, SMS, or postal
for our new offers or products

Why?
To keep you informed! We send
such messages only if us
you have given OK, so if you receive
such messages, you have accepted.

To detect and exclude
possible cases of fraud

Why?
Unfortunately, because it is necessary.
We'm sure you're doing well,
but some others may not

To show you Face ads
to the rest of the internet

Why?
To be able to see our news
products and offers

To understand what you like
but also to our other customers

Why?
To ensure that we will offer you
exactly what you want!

Your payment information
This means the information e.g. of your credit card.
Do not worry, it is 100% secure and encrypted.

How we use the information
your payment

To get paid and make returns

Why?
We need to do this for our transaction

To detect and rule out possible cases of fraud

Why?
Unfortunately, because it is necessary. We are sure
that you act kindly, but some others
may not

Your contact history with us
This is about what you have told us - for example through
email, chat or social media.

How we use history
your communication with us

To provide customer service
and support

Why?
We need to do this for her
transaction between us

The order history and your cart
What you have bought and what you have stored in your cart
for some other time

How we use our order history
and your basket

To sell you products!

Why?
We need to do this for her
transaction between us.

To provide you with customer service and support, as well as to handle
any returns

Why?
We need to do this for her
transaction between us.

To find out what you like,
but also to the rest of our customers

Why?
To ensure that we will offer you
exactly what you want!

Information about the phone or the
your computer, and how you use it
our page
This is the information you give us when you are
on our page, including your IP address
and the type of device you have.
We will not ask you for location data!

How we use the information about your phone or laptop, and how you use our page

To improve our page for you

Why?
To offer you the best possible shopping experience

To protect our page

Why?
Practical to protect you and Face.com.gr from possible sources of fraud and to be able to ensure 100% security of your personal and our personal data

Sharing your information
We will not, nor ever will, sell any of your personal information to any third party - including your name, address, email, phone number or credit card details. What we do is share data with the following categories of companies, as a key part of being able to offer our services to you:

Companies related to the transfer of products to you, including payment services, warehouses, logistics companies and transport companies
Professional service providers, such as marketing, advertising and support, optimization and web hosting companies, to help us run our online store and keep you informed about new products and services
Payment control services, Consumer Protection services and e-fraud prevention services, so that we can help in cases of malicious use
Companies that you have approved yourself, such as social media pages
Personalized proposal services, to provide you

Personalized products and services
In the above context, we may offer to third parties encrypted & anonymous information and usage statistics for our users, something that before we do, we will ensure that they do not identify you.

Marketing messages
If you have given us your consent, we will send you marketing messages via email, SMS, Facebook Messenger, Google Chrome to inform you about what we do and help you see and find our products.

How to stop updates from Face.com.gr

You can stop receiving updates from Face.com.gr at any time.

To do this, you have the following options:

Go to your account settings
Click on the deletion link found in each newsletter
Responding to our newsletters, saying you want to delete
Contacting our Customer Service
By sending an email to info@face.com.gr
Once you do, we will update your profile as soon as possible, ensuring that you will not receive any other marketing messages in the future.

We ask for your understanding until all our systems are renewed, because Face.com.gr consists of a large network of interconnected services and all must be properly informed for each of your requests.

Also know that stopping our marketing messages does not mean that we will stop sending you updates about your orders or your cart

Seeing the ads of Face.com.gr on the internet
One of the things we do is maintain an online advertising presence, to let you know what we do and to be able to find our products and services.

Like many other companies, we target Face.com.gr banners and ads to you when you are on other pages or applications. This is done by using a wide variety of digital marketing and advertising networks, as well as by using multiple digital advertising technologies such as pixels, cookies, mobile identifiers, along with services offered by certain pages and social networks such as Google Audiences & Facebook Custom Audiences.

The banners and ads you see are based on the information we have about you, or from the previous use you made on Face.com.gr, or from the ads you clicked on Face.com.gr.

How we store your information
We hold your information only for as long as you are our user or customer. If you choose not to be our user or customer or delete your data, you can ask us at info@face.com.gr to delete the information we have about you.

If there is a necessary reason to keep your data (for example, your credit balance, your product guarantee, your returns, etc.) or to prevent any fraud attempts or to ensure proper compliance with our Site Terms of Use, We may retain some of your information, even if you have closed or deleted your account.

We guarantee that our employees who do not need to have access to personal data are prohibited from having it, and that we have taken every measure to secure it, using multiple internal security valves and some of the safest programs on the market.

Your rights
You have many rights related to your personal data:

The right to be informed about how your personal information is used
The right to access the personal information we hold about you
The right to request the correction of inaccuracies in your personal data
The right to ask us to delete your data, or to stop processing or collecting it, in some cases
The right to stop or ask to receive marketing messages, something you can do in various ways as we said in the Marketing Messages section
The right to complain about misuse / inaccuracy of your data and to request the restriction of their processing
The right to request that we transfer the data we hold about you (or part of it) to another service
If you ever want to exercise any of your rights, have a complaint or just want to ask us something about it, please contact us at info@face.com.gr

Changes in how we protect your Personal Data
There is a possibility that we will change this page from time to time, in order to describe to you exactly and synchronously, how we process your data.

If we make significant changes, we will make it absolutely clear on the page of Face.com.gr or other services of Face.com.gr, or with other means such as communication via email, so that you can see first and judge if you agree with the new changes, before you choose to use Face.com.gr.

Cookies
We use cookies when visiting

There are four basic types of cookies - and here we show you how and why we use them.

(1) Cookies that ensure the use of the page. These cookies allow you to navigate our page and use our functionalities such as "Add to cart"!

(2) Cookies that measure navigation statistics. These cookies allow us to measure and analyze how our users use our page, so we can improve both its functionality and your shopping experience.

(3) User preferences cookies. When you browse or buy from Face.com.gr, these cookies will remember your preferences (such as which products you saw), so that we can make your browsing experience as good as possible and, most importantly, more personal in terms of σου.

(4) Targeting or advertising cookies. These cookies are used to show ads that are as close as possible to your preferences. Also through these, we ensure that we will not constantly show you ads, but we will be able to limit the number you see them, so that you do not get tired and have more effective campaigns.

By using our page, you agree to place such cookies on your device and to have access to them when you visit us again in the future. If you want to delete these cookies that are on your computer, you can do the following:

In case you want to be excluded from the information we collect through Google Analytics, you can download and install through the following link, add on for the browser you use.

https://tools.google.com/dlpage/gaoptout/

In the browser settings you can choose to prevent your browser from accepting new cookies or to ask you every time a new cookie is to be installed on your hard drive. However, you should know that if you choose to prevent cookies from being stored on your hard drive, you will not be able to use some of the services of Face.com.gr

To check your browser notifications, follow the steps below.

For Chrome: Go to Settings -> Advanced -> Privacy & Security -> Content Settings -> Notifications

For Mozilla Firefox: Go Options -> Privacy & Security -> Permissions -> Notifications

For the control of cookies you can find more information in the following links:

Chrome:

https: //support.google.com/chrome/answer/95647? hl = ...

Internet Explorer:

http://support.microsoft.com/kb/278835

Firefox:

http: //support.mozilla.org/en-US/kb/Clear%20Recent ...

Safari:

http://support.apple.com/kb/PH5042

Opera:

https://addons.opera.com/en/extensions/details/disable-cookies/?display=en

How to contact us
If you:

You have questions or comments on this page
Would you like us to stop using your information?
Would you like to exercise any of the rights listed above or have a complaint?
Please do not hesitate to contact our team, to serve you and answer any questions you may have either via email info@face.com.gr, or you can use our contact form or call us at 2610 625 755, Monday to Friday 9: 00-14: 00