The Website face.com.gr includes the online store, which is the electronic presence of the company with the name "PHILIPPA APOSTOLOPOULOU" (Tax Identification Number 032403410, Tax Office A 'PATRAS) The headquarters of the company is located in Patras, 80 Maizonos, PC : 26221.
"FILIPPA APOSTOLOPOULOU" creating as a priority the excellent, immediate and responsible service of its customers on a daily basis, created this e-shop in the context of an upgraded communication with its customers. The e-shop is addressed to all internet users and provides immediate information about the products produced by the company, giving the possibility to place an online order always, subject to the adequacy of the company's stocks.
These terms of operation and use of the website are fully compatible with applicable European and Greek law while users recognize the right of the company to change provisions of these terms, insofar as they do not relate to its legally binding obligations and without affecting completed situations. The users of the website acknowledge that they have received full knowledge of them, accept them explicitly and unconditionally and undertake to abide by them.
The correct information of the customers is the obligation of the company for this reason we have to inform the customers of our online store for the following issues:
A. PROTECTION OF PERSONAL DATA
In order to carry out any transaction through the online store of "FILIPPA APOSTOLOPOULOU" to place orders for the company's products, you will be required to disclose some of your personal information. When you place an order, we will ask for your full name, the address to which the products will be shipped, your landline number (or any other telephone you want), your email address, and if you choose to make your payments are made by credit card, the number, the expiration date of the card as well as the three-digit security code.
This data is processed by the company in compliance with the application of article 7A par. 1 (b) Law 2472/1997, in order to implement the order given by the customer and in no way will be disclosed, made public or sold to third parties, except if the procedure defined by the legislation for the removal of confidentiality is initiated (Law 2225/1994) or any obligations arising from the national application of Directive 24/2006.
Your personal information is disclosed to the competent bank (eg credit card number) and is DELETED from our database, immediately after the completion of your order, thus ensuring an even greater level of security.
B. THE PRODUCT SOLD
The features and other details of the products sold are available and you can be informed by following the search instructions listed on our websites and by "clicking" on the name of the respective product.
C. ORDER OF PRODUCTS AND CONSUMER PROTECTION
Placing an order through the e-shop is a conclusion of a distance selling contract regulated by the legal framework of Law 2251/1994, as amended.
Possibility of concluding a valid order through the e-shop, you have if you are legally competent in compliance with the articles of the Greek Civil Code, (if you have reached the age of eighteen and you are not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim from the supervisor or guardian any orders that will be made by legally incompetent persons.
PROCEDURE FOR ORDERING THROUGH E-SHOP:
1. Fill in a special form with the necessary information for concluding the sales contract.
For the convenience and service of all those who wish to buy from our online store, www.face.com.gr has the following alternative payment methods:
1. By debiting your credit card through Pay Pal. Www.face.com.gr has taken all the necessary measures for the security of your transactions and this is guaranteed by Pay Pal, one of the largest trading companies.
It is important that you provide a contact telephone number and a valid e-mail address.
2. Cash on delivery when you receive the products. In this case the customer will NOT be charged extra.
3. By deposit in one of our bank accounts
The consumer is informed through the website by the company before completing his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the shipping costs, the method of payment, delivery, the validity period. and the price of the possible offer and the right of withdrawal.
Upon sending the order form, the consumer receives an online copy of the order, which he can save.
The prices listed in the relevant catalogs under each product include VAT (24%), while www.face.com.gr reserves the right to adjust prices without having to inform the consumer public.
D. CONSUMER RIGHTS
You have the right to cancel an order within 2 hours of placing it by phone at 2610 625 755 or via email at email@example.com.
After the expiration of the above time the cancellation can not be accepted.
You have the right to return the entire order or part of it without having to tell us the reason why you want the products returned, within 15 working days from the date you receive it. In this case, only the direct cost of returning the products will be borne by you. In the event that the reason for your return concerns a mistake of the company, we undertake to bear the cost of returning the product.
You are obliged to send the product in the perfect condition in which you received it, ie without having its packaging violated and confirming that the special markings of the product have not been removed. In addition, you must include the retail receipt at the same time as submitting your withdrawal statement. The return will be accepted only after the approval of the company.
In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way their return will take place, your refund will be completed within 15 days from the date we receive the products. In case the reason for return concerns a mistake of the company, FILIPPA APOSTOLOPOULOU undertakes to send a courier again to the address you have assigned to us for the receipt of the order at its own expense. In case the consumer wants the return of his order without the fault of the company then the shipping costs are borne by the consumer himself. As soon as the product leaves you, FILIPPA APOSTOLOPOULOU receives it within 1-2 working days for returns within Greece and through GENERAL POST. In case you choose other transport companies, we can not provide any guarantee for the delivery times of the products you return to us. After receiving the product, we will immediately process your request and inform you by e-mail about how to process it.
2. RIGHT OF REPLACEMENT
The company can not provide a replacement right. In case the consumer wants to change the respective product, he is obliged to return it to the company and place a new order. If the reason for the return is a mistake of the company, the return cost is borne by the latter. (Refund options: a) credit b) refund)
3. ANALYTICAL RETURN GUIDE
Prerequisite is that the product is in its original packaging and in the same excellent condition in which you received it along with the retail sales receipt and including the special markings of the product (cards).
The item you return must be shipped within the exclusive period of fifteen (15) days.
For hygiene reasons, our company will not accept returns of leggings and bodysuits.
All products returned to the warehouses of FILIPPA APOSTOLOPOULOU are subject to meticulous quality control.
To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order, the condition of the products sold and their packaging intact, in order to identify any obvious defects. In the event that a defect is found during the quality control of the returned product, the company must contact the consumer to resolve the issue.
In case you want to return the products you bought to us, the address to which the products to be returned must be:
Maizonos 80, 26221, Patras
T: + 30 2610 625755
Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the predetermined time we will inform you via e-mail, in order to tell us if you wish, under these conditions conditions, the completion of your order. FILIPPA APOSTOLOPOULOU does not bear any responsibility for any situation that is beyond her own fault and will do everything humanly possible for your best service.
Modification of the present terms: www.face.com.gr reserves the right to modify or renew the terms and conditions of transactions. The company undertakes the obligation to inform this text for any change or addition to the terms.